FIND THE ANSWERS TO YOUR QUESTIONS !

Yes, we can store luggage before and after checkout, free of charge.

If you'd like an extra bed in your room, we'll be happy to provide one at an additional cost of €60 per night & per room. Only the Deluxe and Junior Suite room categories allow the addition of an extra bed. Please do not hesitate to ask our team: hotel@refonte-hotel-paradis-copy-2009.hapi.mmcreation.com

Please reference the rate that you booked for the cancellation policies associated with it or our terms and conditions of sales.

We are happy to accommodate one (1) pet per room per night (max 10kg) for €12 per night per room. Your very special guests will even be provided with a basket and bowl.

Please leave them in your room if you are going to the breakfast room, or in their carrier bag if you wish to take them with you. Please also keep them on a leash or in their carrier bag when moving around the hotel. They will undoubtedly be exemplary guests, but we ask you to clean up any messes they make and prevent them from barking. Any damage caused by your dog will be billed to you. Service dogs are of course welcome throughout the hotel.

We accept cash and all major credit cards, including Visa, American Express and MasterCard. Please note that we cannot accept payment by cheque. Our hotel does accept cash as payment at check-out, but a valid credit card must still be presented upon arrival.

Rates include VAT but exclude the current city tax per person per night.

Rooms are available from 2 p.m. on the day of arrival (local time) and must be vacated by 11:30 p.m. on the day of departure.

For the comfort of our guests, the hotel's common areas are entirely non-smoking. Smoking in your room or in these areas will incur a €68 fine. For guests who still wish to smoke during their stay, we invite you to select a superior balcony room. Smoking is only permitted on balconies, not in rooms. 

No, Wi-Fi is complimentary at Hotel Aria.

The hotel does not have its own parking lot. However, you can park your vehicle at the Parking Mozart. Open 24/7, this car park is located just 50 metres (a 1-minute walk) from the hotel. To benefit from the preferential rates granted to hotel guests, please go to the automatic pay station or the reception desk and press the 'information' button to contact the control centre agent.

Yes, all guests need a valid credit card that matches their Identification.

Buffet breakfast is served from 7am to 10am and costs EUR 15 per person per day for adults and EUR 7,50 per day for children aged 6 to 11. It is free for children under 5. We also offer gluten-free products to suit your dietary requirements.

On simple request to our team, and payment of the supplement due, you can have access to the breakfast room.
If your room is marked "breakfast included", you do not need to book breakfast: it is included in the price of your stay.

Please contact us at the following e-mail address: hotel@refonte-hotel-paradis-copy-2009.hapi.mmcreation.com 

If you forget any personal items during your stay at the hotel, please contact us directly at the following e-mail address: hotel@refonte-hotel-paradis-copy-2009.hapi.mmcreation.com

Following your stay, you will receive a questionnaire to give us feedback on your experience.